How many hours does a typical project take?

I like to address this question with prospective clients right off the bat, because understanding the design timetable is one of the most important elements in the design process. Every project is unique and brings particular challenges to the table. Therefore I always try to communicate that a high level of variability exists across various jobs. There are many phases to the design process – all are integral components of the transformation of the space. Projects at times take longer than initially estimated, often due to factors out of our control, but the client is never penalized. Our package method of billing ensures this. That said, we strive to keep every project moving expeditiously while maintaining the quality, integrity and attention to detail that each of our clients deserves.

What level of involvement will I have in the design process?

We understand that every client is different. While some clients prefer a more “hands off” role, others enjoy being intimately involved in every decision of their space transformation. We respect the level of involvement that each client chooses to take. We do ask that our clients engage in an ongoing approval process necessary to facilitate the progression of the project.

What is a designer discount and are these passed down to your clients?

Retailers often offer designers special rates and discounts, which can range from 10 – 40% off the retail asking price. We pass along the entire amount of every designer discount to all our clients because we do not mark-up any purchase we make for our projects.

Is there a job that is too small?

The short answer to this question is yes. Some projects are either too small in scale or require only superficial changes to a space. However, we do embrace smaller projects, which offer the opportunity for transformation. We welcome projects that embody innovative and nuanced design, regardless of size.

Is there anything specific you ask of your clients?

An open and trusting relationship between client and designer is crucial to a successful design project. We bring enthusiasm and dedication to each of our projects and we hope to welcome the same from our clients. When all parties can be open and communicative about their needs, preferences and dislikes – creating the Revamp dialogue - the design project will transcend into the transformative process that is the hallmark of our firm.